What
if there is an Emergency Issue?
Because every part is custom-made there is slight chance that there might
be an error in your part when you receive it. Things that commonly occur are
smaller features may fall off or never grow and holes can be plugged. If by
chance this is messed or a quality assurance process you should contact your
project manager immediately. The order will then be flagged and the parts in
question will be expedited to be rerun. The order will then be shipped priority
overnight at no extra charge.
What if I need a part
and we are closed?
At stereolithography.com we understand the breakthroughs on projects
don't always happen between 9-5. That is why we offer instant online quotes
24/7, but what if you need to speak with the person? Because
stereolithography.com has project managers in five different time zones we can
redirect you to an individual who was willing to help. However if you would
like to speak with your project manager this is possible as well. When you
register on the quote engine you will receive an emergency contact number and
e-mail that will allow you to access your project manager when that rush
project just can't wait.